U.S. investigating CenturyLink internet outage, 911 failures

U.S. investigating CenturyLink internet outage, 911 failures

U.S. investigating CenturyLink internet outage, 911 failures

Over a dozen counties in North Texas were part of a nationwide outage that prevented people from calling 911 on their cell phones on Thursday night and into Friday.

The company tweeted Friday morning it had "discovered some additional technical problems" as it worked on restoring service.

CenturyLink expects the service to be restored within hours.

The outage also cut off internet service for CenturyLink customers in some cities, including Denver, Los Angeles, Dallas and Chicago, CNN affiliate KOMO in Seattle reported. Residents received emergency alerts on their smartphones with alternatives to 911 phone numbers.

The county's 311 service appeared to be unaffected, the agency said, and its 911 text message service also still functions.

Carol Capas, a spokeswoman for the sheriff's office, told KTAR News 92.3 FM that officials advised called who could not get in touch with emergency officials using 911 to call the administrative line at 520-432-9500.

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Originally published December 27 at 1:47 p.m. PT. Most recent update, December 28 at 9:09 a.m. PT: Adds company comment about progress toward restoring service and Ajit Pai's comment.

The effect on people's ability to reach 911 emergency services is "completely unacceptable", he said.

Reaction: CenturyLink said the cause of the dropped calls isn't clear yet, The Washington Post reports.

Although CenturyLink tweeted more than 13 times about the service disruption, the company did not provide specifics on what went wrong or how it was fixing the problem.

Thousands of customers around the country, including Louisiana and Wyoming, are still experiencing outages Friday morning, according to Newsweek.

The Federal Communication Commission announced Friday afternoon it had launched an investigation into the outages.

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