Highlights: "Air India System Restored" After Server Problem For Hours


Highlights: "Air India System Restored" After Server Problem For Hours

The server was down since around 3 am Saturday morning due to which the airline was unable to issue boarding passes to passengers at airports across the world, however, the problem has now been restored, said an airline official. The massive crowd has affected passengers of other airlines too, with many of them anxious about missing their connecting flights. Air India operates around 470 flights daily and Air India group operates a total of 684 flights.

All Air India global and domestic flights were affected as airline's server was down all over India and overseas for over five hours since 3:30 am on Saturday.

"This is T3.@airindiain (SITA Liason) systems have crashed and all flights are indefinitely delayed. All affected passengers have been taken care of", said the official quoted above.

The server shutdown has caused a major delay inAir India's services as 155 flights are running late for average duration of two hours till 8.30 pm today.

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"We sincerely regret inconvenience caused to passengers", the airline added.

The technical glitch affected functions like check-in, both at airport counters and web check-in, that delayed flights. Air India senior executives, including CMD, directors, station heads rushed to airports to take control of situation & facilitate pax [passengers].

"Operations are getting normal. Our priority remains, as always, to ensure a stable system where customers can conduct business efficiently and effectively, and we are undertaking a full investigation to understand the root cause and prevent a recurrence", it said in a statement to PTI. The system has been restored.

Air India held a press conference around 11:30 am today and provided more details on the matter. The internal server has now been restored, however, flight operations will witness a delay throughout the day, said the airlines. All flights cancelled. Thousands of passengers stranded at the airport.

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